Privacy Policy

Last updated: 19/05/2025

Crucial Form ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect any personal data that you provide to us through our website www.crucialform.co.uk, or through any other interaction with our services.

Crucial Form is a UK-based provider of 3D printing, rapid prototyping, and small-batch manufacturing solutions for engineering and manufacturing businesses.

We may collect the following types of personal data:

• Contact details: Name, email address, phone number, company name, job title.
   
• Project-related information: Details about your enquiry, project specifications, files, or technical data submitted via forms or email.
   
• Website usage data: IP address, browser type, pages visited, and other analytics data via cookies (see section 6).

We use your personal data for the following purposes:

• To respond to enquiries or provide quotations.
   
• To fulfil any orders or service requests.
   
• To send relevant business communications (e.g., service updates or marketing, where consented).
   
• To improve our website and services through usage analytics.
   

We will never sell your personal information.

We process your personal data under the following lawful bases:

• Consent – where you’ve agreed to receive marketing or provided your data via forms.
   
• Contractual necessity – to fulfil an order or service request.
   
• Legitimate interests – such as business communication with B2B clients or site optimisation.
   

Your data is stored securely using reputable service providers (e.g., website hosting, CRM tools). We implement appropriate security measures to protect against loss, misuse, or unauthorised access.

We use cookies on our website to improve user experience and track performance. You can choose to accept or decline cookies via your browser settings.

We may share your data with trusted third-party providers strictly for the purposes of:

• Hosting or managing our website and communications
   
• CRM and marketing tools
   
• Fulfilling client orders or project-related services
   

We ensure all such providers are GDPR-compliant.

You have the right to:

• Access the data we hold about you
   
• Request correction or deletion of your data
   
• Object to or restrict processing
   
• Withdraw consent at any time
   
• Lodge a complaint with the Information Commissioner’s Office (ICO)
   

To exercise any of these rights, contact us at info@crucialform.co.uk

We may update this Privacy Policy occasionally. The latest version will always be posted on this page.

If you have any questions or concerns about this policy or how we handle your data, please contact:

Crucial Form Ltd
Email: info@crucialform.co.uk
Website: www.crucialform.co.uk